FAQs

General Questions

Once you place your order, you will receive a confirmation email with your tracking information.

Please check your spam/junk folder in case it slipped into the wrong folder. If it’s not there, please contact us so we can confirm your order has been received and keep you up to date on where your order is at all times.

If the product you wish to order is not available, don’t worry. Contact our team and we will do our best to inform you when the product will be restocked. 

We would love to partner with you! Contact us to discuss how you can become one of our stockists. 

Follow us on Facebook and Instagram to keep up with our new releases.

All our products are ethically sourced as a part of the Better Cotton Initiative. Click this link https://bettercotton.org to find out more about their mission to help cotton communities to survive and thrive while protecting and restoring the environment. 

We are passionate that every customer not only gets a good night sleep in their warm, new sheets, but those sheets are of the highest quality. We offer a 30 Day Sleep Warranty on any genuine issues you encounter with our sheets. Please do not hesitate to contact our friendly staff to help you our with any issue you encounter.

Payment Methods

Using secure payment options ensures your personal information and account details are protected. That’s why we exclusively accept payment via the following options: Credit or Debit Cards (including Visa, MasterCard and Amex), PayPal, Apple Pay, Google Pay and Afterpay.

YES! Using Afterpay is easy. Simply shop in our store, then choose Afterpay as your payment method at checkout. First-time customers will need to complete a quick registration process and  if you are a returning customer, simply log in. Afterpay then splits payment for your order over four equal instalments, due every fortnight.

Learn more about how it works in this guide.

Exchanges/Returns Questions

Of course! You have 30 days to exchange your order with one to your liking. If you would like to exchange your item with another product, contact us right away.

All our products go through an extensive quality inspection before they are shipped. In the unlikely event that your product arrives damaged, please contact us within 30 days of purchase so that we can work with you to resolve the issue. See our Exchanges and Returns Policy for more information. 

Whilst we do our best to ensure there are no delays to your enjoying your new flannelette sheets, mistakes can happen so first of all, we’re so sorry! We understand how frustrating this can be and are eager to make sure your order finds you as soon as possible. Please contact us as soon as you realise the error and we will work with you to ensure you’re sleeping soundly as soon as possible. 

Once we receive your return, refunds are processed within 24 hours. It may take up to 7 working days before you receive the funds if you used your credit or debit card at checkout. PayPal may send refunds in real-time.

Shipping Questions

We process your orders between 1-2 business days. Shipping takes 2-5 business days via Australia Post, depending on whether you live in a major city or rural area.

You will receive an email notification with your tracking code and shipping details once your order has been shipped.

We offer standard and express international shipping. More specific details are available on our shipping information page. If your country is not listed, please contact us and we can discuss shipping options for you. 

If you are located close to our warehouse in sunny Brisbane and would like to pick up your order, please contact our helpful customer service team to arrange this in advance to collection. Your order will still need to be purchased online so our staff can package it up nicely for you. Once this is done, we can arrange a time for you to come collect it. If you make an order online and wish to collect it, please make a note on your order so our staff dont ship it out. 

Have a question that hasn’t been answered here?

Simply click HERE to contact us so we can chat! We’d love to meet you! 

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