Exchanges and Refunds
We are sure you will love your new sheets, but if you have any issues or simply change your mind we have a 30-day no questions asked return policy.
Changed your mind? Think a different colour would work better? No problem, we are happy to return or exchange any product that you are not 100% happy with so long as it meets our requirements.
Is my product eligible for a return/exchange?
- Item must be unused and unwashed with all original tags intact.
- Item must be returned in original packaging which must be in the original condition,
including branded bags.
- Exchange or return has been organised within 30 days of receiving email confirmation for the purchase.
Please note: Items on sale are not eligible for a refund but may be exchanged.
We offer returns for 30 days from the date of purchase. Please contact us to arrange the return, then mail your item to the following address:
Flannelette Sheet Co.
6/11-15 Business Drive Narangba
QLD, Aus 4504
We will process your refund as soon as we have received and inspected your order. Please note that in the case of a change of heart return shipping costs are the responsibility of the buyer.
We offer exchanges for 30 days from the date of purchase. Please contact us to arrange the exchange. If there is a price difference (excluding items that are new-to-sale since the original purchase date), we will issue a refund or arrange the additional payment as needed. You will receive a confirmation email once the exchange has been issued and tracking information will be released once your new order has been shipped.
All our products go through an extensive quality inspection before they are shipped. In the unlikely event that your product arrives damaged, please contact us within 30 days of purchase so that we can work with you to resolve the issue. We require visual proof of the fault and may request additional information before issuing an exchange or return.